The Outsource Delivery Model

The pressure of today’s competitive marketplace is forcing all businesses to control and reduce cost. We have perfected our delivery model to:

1. Improve average revenue per user
2. Expand the customer base
3. Upgrade the existing customer service model
4. Adapt and move to new technology standards

Outsource Global offers end-to-end business process solutions to Nigerian and international companies in our call centre in Abuja, Nigeria. Here’s the value we add to our partners:

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Customer service and retention

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Technical/Emergency Assistance

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Provisioning management

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Invoice management

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Bill Support

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Receivables and collections management

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Payment dispute resolution

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Sales & Marketing

Outsource Global can immediately help companies with:
a. Increased speed-to-market, improved customer loyalty and world class customer services.
b. Enhanced productivity through scalable, high quality and cost effective services.
c. Excellent customer interface across multiple channels in Nigeria and abroad.
d. Robust roll out plan to accommodate increased customer calls and “Over-Flow” traffic in peak hours.

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