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We deploy the best-in-class technology to meet the unique needs of each of our clients. Our solutions are at the cutting edge of contact centre business & knowledge process outsourcing.

What We Do

Outsource Global builds profitable partnerships with our clients and identifies opportunities where we can help them scale. There are no limitations in terms of the industries we can assist, as we employ and upskill our teams based on the customized requirements of our partner clients.

We work as an extension of your office

The infrastructure, training and management is based entirely in our call center in Nigeria. Our focus has always been on ensuring our clients’ success, therefore we continuously endeavour to deliver the highest quality services, whilst looking at ways in which we can exceed expectations.

What We Do

Services We Provide

Customer Experience

Outsource Global proficiently provides both inbound and outbound calling with teams that can scale as your business scales. With our accent localization and training, agents are able to communicate with customers and their clients in their local accents.

Back Office Processing

We manage your back office processes and remote sales. This is an efficient way of managing your organisation’s resources while focusing on your core objectives.Not only does outsourcing help to reduce costs and maximize profits, it also improves efficiency and productivity.

Data Management

Creating successful models require intelligent algorithms that can read and interpret data. From chatbots to transport automation and sentiment analysis projects, your data must be properly labelled and rich enough to power your algorithms.

Accounting-As-A-Service

Our accounting & finance services include transactional Record-to-Report (R2R), such as general accounting and payroll services; Order-to-Cash (O2C), including accounts receivable, credit control and collections; and Procure-to-Pay (P2P) services such as accounts payables management, invoicing and statement processing.

Legal Services

We have a team of skilled and qualified paralegals and junior lawyers that work closely with senior partners in law firms to ensure they are focused on revenue generating activities.Our team not only assists with administrative functions, but are qualified to make case-dependent decisions leading to improved success in court.

Medical Support Services

Outsource Global has extensive expertise in providing medical support and processing services for the United States and other global markets. We understand each hospital and healthcare provider’s unique processes and individual needs and deliver customized medical processing solutions that enable you to focus on the health and wellness of your patients.

Human Resource Management

Relocation services, benefits, awards and recognition administration, external recruitment, and compensation are some of the services Outsource Global provides to businesses looking to embrace more efficient and unbiased human resource systems.

Software Development

From conceiving, designing and programming specific software components tailored to your business needs, we will deliver best-in-class solutions that will accelerate your business’ growth.

Market Research

Using the latest research tools and most advanced IT infrastructure, we deliver timely unbiased, high-quality market data and the most affordable ratesAs an African outsourcing service provider, our rates are significantly more competitive than counterparts in any continent in the world.

Technical Support

Our teams are equipped to assist customers with most technical queries, and where necessary, we provide additional training on various systems and the technical processes involved.This often includes the process of outbound calls to close sales for abandoned carts online or other sales funnels.

Our Commitment to You

Exponential Growth

Committed 24/7 to generating sales and new customers for your business.

Proficient, highly skilled agents providing world-class customer services.

Cost-effective, multi-process outsourced solutions that enable your business to scale and grow worldwide.

Cost Efficiency

Cost reductions of up to 70% for frontline and back office services.

Multilingual, multi-talented teams of customer service, live chat and back-office agents who consistently meet KPIs.

As you grow, we grow, from providing telemarketing services and transitioning into specialized accounting, data, legal and software development services

What Motivates Us

Driven by a passion for youth and women development in Nigeria, the company was formed and structured in such a way, that we not only employ and upskill members in our community, but also focus our ethos around helping companies achieve exponential business growth.