Based in North America, our client receives thousands of calls daily from customers seeking social security benefits from the US government due to injury or disability. To grow the business whilst keeping their core focus in-house, the solution was to look at an outsourcing partner in the client services department.

The development of speech recognition tools requires the recording of, and accurate transcription of hundreds of hours of voice recordings to build reliable language libraries. This needs to be done in multiple languages.

Because we want to service a wide variety of markets worldwide and offer solutions in all types of software development, we have trained a large number of software developers and medium scale developers to International standards.

Our client’s acquisition strategy is to do outbound cold calls to prospective clients based on a list of leads they generate. The agent objective is to convert the leads into actual in-person product demonstrations done by their team of solar appliance experts.

Understanding each hospital’s unique processes is crucial to the preparation and submission of a client’s medical documents. This, coupled with the accurate capturing of each client’s details makes it a very workforce- and time-heavy task. After a thorough assessment meeting we established that the greatest relief we could offer our client was to take over this process, with the goal to give them the time to focus on their business growth.

Most court cases require the indexing of medical records, preparation of hearing reviews, hearing sheets and medical follow up calls to present to the court and judge. In many cases, the legal team is presented with hundreds of pages of legal documents to work through in order to find the pieces of information most relevant to the case.